Acquire helps in streamlining customer conversations for onboarding, sales and support. It offers a scalable suite of tools that equip your agents with no-download interactive co-browse, chatbot, live chat, voice and video calling. The web and in-app platform guide your customers in increasing conversions and reducing churns.
Acquire has an Impressive Collection of Tools and Support Features that Allow Faster and Smarter Delivery of Personalized Support.
Communication:
- Pop-up Chat: It enables a popup chat window on the company’s websites that encourage interaction between company representatives and website visitors.
- Notifications: It sends notifications to both sides of the conversation.
- Targeted Emails: It sends automated emails to engage potential and permanent clients.
- In-App Messaging: It enables live chat within the app for customers.
- Co-Browsing: It allows agents to connect to a customer’s browsing session and navigate the website together with them.
Internal Use:
- Customization: It helps the user in customizing the text, chat colors, logos, and overall branding.
- Conversation Archiving: It enables archiving conversations in a separate space for later reference.
- Lead Development: It notifies the employees about potential customers.
- Knowledge Base: It sets-up a vast knowledge base for reference of the employees during conversations.
- Team Inbox: It provides a dedicated location for help requests, and assists the employees in responding sooner.
- Customer Profiles: It enables the creation of profiles for customers and contacts.
Responses
- Customization: It customizes the chat workflows with automation and rules.
- Control: It controls when and with whom, the chatbot converses with.
- Route To Human: It possesses the ability to connect the human agent with the interlocutor when the need arises.
- Menu bars: It provides interlocutors with menus, through which they can choose a relevant response.
- Drip sequences: It sends triggered sequenced automated messages sent on a predetermined schedule in a planned fashion.
Platform:
- Live chat: It provides a variety of tools for a live chat on one’s website.
- Integrations: It allows effortless integrations with applications, like APIs, messenger applications, and customer support tools.
- Branding: It can personalize the feel and look of a chatbot to match the company’s branding.
- Analytics: It gives the user the potential to analyze conversations with the chatbot and see its performance.
- A/B testing: It allows users to test the potency of various responses through A/B testing.
- Role-based access: It provides access to admin settings and chatbot, depending upon the user, their role and more.
- Collection of information: It collects and stores data from interlocutors, such as email, phone number, etc.
Acquire Benefits: A Scalable Suite of Tools that Empowers Service Agents
Offers Personalized Support
Acquire’s chat, and screen-sharing capabilities enable its customers to answer and engage in real-time, which mainly impacts customer satisfaction and improves the retention rate. You can have instant access to updated customer profiles, enabling them to know the consumers better to provide relevant solutions for their queries and issues.
Has Highly Intelligent Chatbots
The chatbots make use of powerful machine learning algorithms and artificial intelligence to provide smart responses to basic queries. It allows you to cater to the customer’s complicated issues effectively. For complex questions that require advanced answers, these chatbots automatically course them to human representatives depending upon the parameters set by you.
Effortlessly Converts Visitors to Paying Customers
Customer engagement significantly improves when your customers connect with your support team and vice versa. It opens up numerous opportunities for marketing and interaction that result in better conversion and more sales.
Acquire: The Most Advanced, Innovative, and Easy to Use Customer Support Platform
It is built and designed specifically to provide the best experience to its consumer. Its rich customer support tools allow real-time conversations with the visitors and offer quick answers to their queries by working diligently towards the growing needs of its clients. The configuration offers fast and effective interaction with the customers through mobile and the web. This software doesn’t aid in providing exceptional services to varied customers across multiple communication platforms, and also enables the resolution of complex customer queries by video chats and co-browsing.
Everything works on the easy and simple click of a button. Its dashboard is useful in seeing who is visiting, how long was he waiting, and other minute details of the client, on a single glance. Its video and voice capability on chats, co-browsing, file attachment, and easy screen-sharing, are all done through the browser itself without installing any plug-ins. Post chat, the reports and summary details are very useful for team leads or executives for further follow-ups. On the positive side, you can add their widget very comfortably. This app’s most significant win is that it simply starts working after logging in, completely hassle-free.
